Act on Specified Commercial Transactions | sumiyas

Act on Specified Commercial Transactions

Seller

野中里栄

Seller's Address

ZIP Code :1730035

Address :Tokyo板橋区大谷口

Contact

Phone Number :

24時間いつでもお買い求めいただけます。
お問合せはメールでのみお願いいたします → hello@sumiyas.com

<Working Hours / Days>
You can purchase our products anywhere, 24/7!
If you have any inquiries, please send a message from our contact page / E-mail : hello@sumiyas.com

About Price

販売価格は、表示された金額(表示価格/消費税込)と致します。

<Prices & Taxes>
All products are included taxes.

<International taxes>
Please note that the shipping as stated above is not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination country.
All orders are shipped DDU (Delivered Duty Unpaid).

About Payment Billing Date

支払方法:クレジットカード / PayPalによる決済がご利用頂けます。
支払時期:商品注文確定時でお支払いが確定致します。

<Payment>
Credit or Debit card / PayPal when you finished to order online.

Shipping Date

<発送時期>
ご注文確定後、営業日1~5日以内に発送いたします。

<配送方法>
リトアニアの郵便局 Lietuvos Paštas より発送いたします(追跡番号あり)。
ご注文いただきました国・地域によって、お届けの配送会社が異なりますことをご了承ください。

<Delivery>
We send all products within 1-5 days after your order.
All orders are sent by Lietuvos Paštas (Lithuania Post), and the final carrier will be deferent depending on its destination.
You will receive a unique tracking number and a link to track your parcel's delivery status and progress.

<Usual delivery time>
Lithuania 3 - 7 working days
Europe 3 - 14 working days
Rest of the world 10 - 20 working day

Important: During this COVID-19 pandemic we are working as per usual. However, please note that there might be temporary adjustments in delivery time due to higher levels of security. So additional 5-10 working days may be added to total delivery time.
We also want to ensure that we are taking necessary measures to avoid any threats to our team members’ health. Also, all the parcels are handed to couriers ensuring safe distance and no physical contact.

Notes on Refund and Returning Goods

・暮らしの道具類は、ひとつずつ手作業でお作りしています。
・毛糸は販売前に検品しておりますが、海外の小規模工場で生産で行っていますため、
 糸に多少の汚れ / ヨレの甘い部分 / 干し草などの混入
 上記理由での返品は受け付けておりません(使用が著しく困難な場合を除く)。
・商品に欠陥がある場合を除き、返品には応じません。
 また、商品到着後3日以内にご連絡ください。それ以降の対応は致しかねます。

<Return Policy>
All products are made by 100% handmade.
We can not accept refunding your payment if the product(s) that you order is(are): contains little stain or dirt by the original materials / dried grass mixed up with the yarn(s) or the product(s).
If the product is defected or damaged, please contact us immediately, within 3 working days.